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**TESTING SERVICES DO NOT QUALIFY FOR REFUNDS Under ANY circumstances** See Details Below In RED Before purchasing any testing service/system.
We guarantee your satisfaction for a full 30 days from the date you receive your order. In the unlikely event something is not right call us and we'll make it right! Should you need to return the product, we will issue a refund for the price you paid less any shipping and handling charges. If you received the benefits of a free shipping promotion, the shipping and handling charges that we incurred to fulfill your order would be deducted from your refund. Unused items returned due to a "change of heart" may also be returned. All returns are subject to a minimum re-stocking fee of 20% and additional fees would be charged based upon the condition of the returned product and/ or any packaging, product components or instructional materials damaged and/or missing. You must call us toll free at 800-234-6399 to obtain a Return Authorization Number (RA#) before returning any product, or the shipment will be refused. Returned product(s) must be insured for the full retail value and shipped with a trackable shipping method as we are not responsible for lost, misdirected or damaged return shipments. The product must be returned in its original packaging and must be in like new, resaleable condition. Purchaser is responsible for any and all return shipping costs.
This policy extends only to the original purchaser, and does not apply to commercial use, unreasonable use, or to damage to the product as a result of unintended use including water, fire, electrical or smoke damage. All products must be returned insured as we are not responsible for damages incurred during shipping, misdirected or lost shipments. Purchasers are advised that water and air quality conditions vary by area and from home to home. Product performance may be affected by these variables, and for optimum performance, purchasers should verify with one of our representatives prior to ordering, that your particular water or air quality falls within our recommended specifications for the particular system you plan on purchasing. Please note that the customer is responsible for adhering to local plumbing, mechanical, electrical, HVAC or other building codes and ensuring that water pressure does not exceed recommended guidelines and that all product installation instructions are followed. We are not responsible for installation, system removal and/or associated costs.
Testing Services: Due to the high administrative/ labor costs involved in processing and preparing a test service order, lab device certification process that we go through on every order shipped, special time sensitive sample devices prepared prior to shipping and allotting lab personnel staffing to be optimized based upon orders processed, we maintain a strict NO REFUND policy for any testing services ordered once shipped from our facility. (This does NOT mean once received by you). PLEASE, if you are not absolutely 100% sure that you want the test service, do NOT place the order unless fully committed and understand that there will be no refunds offered or provided. In the event that you do have a change of heart once your test order has shipped, you will be responsible for the immediate return of the test system insured for the original purchased value of your purchased test. The test system must be returned insured as we are not responsible for damages incurred during shipping, misdirected or lost shipments. You will need to use a shipper (UPS, FEDEX) that will have the test system returned to us at your expense, to the address below within 7 days of receiving at the address requested during your order. If the test system is returned within the 7 day window from receiving, we will provide a credit of $250.00 to be issued on the credit card used for your original purchase. This credit is not a refund, but considered to be a deposit credit returned upon the safe and undamaged test system. If the test system is not returned, or not returned within the 7 day window advised, or is returned damaged or with missing components, then NO REFUND and NO DEPOSIT CREDIT will be provided.
Return to: Wright Way Environmental Technologies 48643 Hayes Road Shelby Township, MI 48315